Data sheet
OneOffice at a glance
OneOffice is all-in-one business software that puts your people, your sales-to-cash and your customer tickets in one web app, so your team stops switching between five tools. Built for growing SMEs, BPOs, agencies and multi-company groups.
Product areas
- HR, Timekeeping & Payroll Settings An HRIS for your people, their time and their pay settings, all in one place.
- Sales, CRM & Invoicing From first contact to paid invoice, with every number in one system.
- Payments Accept Visa and Mastercard through payment links, product links and event tickets.
- Events Ticketing Sell paid tickets for your events with a link your guests can pay in minutes.
- Service & Operations Customer support, compliance, assets and team knowledge, all connected.
Why OneOffice
One login, fewer tools
HR, time, invoicing, payments, ticketing and compliance in one system.
Field-ready attendance
Selfie and GPS attendance with geofencing for teams on the move.
Multi-company ready
Run several companies or branches as business units in one account.
Industry apps included
POS, clinic, hotel and property apps on the same platform.
Modules
People
- HR & Staff
- Employee records, a company directory, resume list and screen captures by team and department. Issue memos (Notice to Explain, Disciplinary Action, Promotion) and handle Request ID for staff ID cards. Export staff lists to CSV.
- Timekeeping & Requests
- Selfie and photo attendance with GPS, geofencing with points of interest and live tracking, time sheets, and requests for overtime, leave, time off and expenses with reimbursement types.
- Payroll settings
- Set up earnings, deductions, allowances, statutory contributions, night differential and overtime and holiday multipliers in one place.
- Recruitment
- Post jobs, publish a public careers page, and move candidates through a pipeline with stages you can edit.
Sales & money
- Sales to cash
- Partners and contacts, estimates (Pending, Approved, Declined, Invoice Made), bulk invoices, recurring invoices with MRR and ARR, purchase orders, delivery receipts, RFP (request for payment) approvals, inventory and currency rates for multi-currency invoices. Export to CSV.
- Online payments
- Share online payment links for event tickets and products, paid through a supported payment provider.
- Multi-company business units
- Run several companies or branches from one account, with reports and invoices by business unit.
Service & operations
- Tickets
- Support tickets with SLA views, rankings, types, tags and categories, plus a support email inbox. Export to CSV.
- Client Portal
- A branded portal, with embed code for your site, where clients raise and follow tickets, see their quotes and invoices, and read your knowledge base.
- Operations & compliance
- Tasks, field check-ins, device inventory, announcements, and a compliance tracker for tax filings, licences and renewals, one-off or recurring.
- Asset registry
- Track assets by status and branch, and raise a ticket straight from an asset.
- Engagement
- CRM pipeline, knowledge base with AI chat (using your own OpenAI key), notes, HR memos, ID requests, project boards, and a form builder with public forms.
Industry apps
Ready-made apps that run on the OneOffice platform and share your staff, customers and payments.
Retail POS
Kiosk ordering, second customer screen, item library, inventory, expenses, e-journal and reports.
- Kiosk ordering and a second customer-facing screen
- Item library and inventory
- Expenses and an e-journal
- Sales reports
Clinic Management
Patients, appointments, procedures, professional fees and dispensing.
- Patient records
- Appointments
- Procedures and professional fees
- Dispensing
Hotel Management
Guests, reservations, check-in and check-out, payments and inventory.
- Guest records
- Reservations
- Check-in and check-out
- Payments and inventory
Property Management
Billing and collections, plus maintenance requests.
- Billing and collections
- Maintenance requests
Media billing
Advertising and circulation billing with customers and contracts.
- Advertising billing
- Circulation billing
- Customers and contracts
Voting system
Run association elections with voter lists, login logs and results export.
- Voter lists
- Login logs
- Results export (CSV)
Bus Ticketing
Bus ticketing for transport operators, running on the same platform as your staff, customers and payments.
- Ticketing for bus and transport operators
- Shared customer records and payments with the rest of OneOffice
- Reports alongside your other business units
Payments
Accept Visa and Mastercard through payment links, product links and event tickets.
Platform and infrastructure
| Hosting | Cloud-hosted on Amazon Web Services (AWS). |
|---|---|
| Uptime | Continuous downtime monitoring, with automated processes and a dedicated team; 99.93% uptime. |
| Encryption | Data encrypted at rest (AES-256) and in transit. |
| Backups | Continuous point-in-time database backups, restorable to any point in the last 20 days. |
| Server logs | Every server process is logged and searchable, with 20 days of log retention. |
| File storage | 1 TB of file storage. |
| Protection | Logging, penetration testing and DDoS protection. |
| Integrations | API connections and a secure data API for controlled read and write access. |
Privacy and data protection
- Data encrypted at rest (AES-256) and in transit over encrypted connections (HTTPS).
- Restricted access, with organisational, physical and technical measures to protect personal data.
- Continuous point-in-time database backups, restorable to any point in the last 20 days.
- You remain responsible for having a lawful basis to collect and process the personal data you store in OneOffice.
- Privacy questions: privacy@oneoffice.io. Read the privacy notice.
Access
- Web-based. Nothing to install. One login for your whole team.
- Mobile app available via our partner WorkSync, link on request.
Questions buyers ask
- Where is our data hosted?
- OneOffice is cloud-hosted on Amazon Web Services (AWS).
- Is our data encrypted?
- Yes. Data is encrypted at rest (AES-256) and in transit over encrypted connections (HTTPS).
- Who can access our data?
- Access is restricted to the people you set up. Your own clients reach the Client Portal only by invitation: they log in with their email and a password after your company invites them.
- What about backups and recovery?
- Database backups are continuous and point-in-time, and can be restored to any point in the last 20 days.
- How available is the service?
- Downtime is monitored continuously, with automated processes and a dedicated team behind a 99.93% uptime.
- Can we export our data?
- Yes. Staff lists, invoices, tickets and all nine report types export to CSV.
- Does it integrate with other systems?
- OneOffice supports API connections and a secure data API for controlled read and write access. The Client Portal can be embedded on your own website.
- What devices does it run on?
- It is web-based: nothing to install, one login for your whole team. A mobile app is available via our partner WorkSync, link on request.
- Which payments are supported?
- Accept Visa and Mastercard through payment links, product links and event tickets.
- How do we get started, and how is support handled?
- Every setup starts with a demo of the modules that matter to your business. Questions go to support@oneoffice.io.
- How is pricing done?
- Pricing is quoted per business; there is no public price list. Every quote is tailored to your team size and the modules you need. Request a quote.
Request a quote
Every quote is tailored to your team size and the modules you need. Book a demo and we will walk you through the modules that matter to your business.
Email support@oneoffice.io
Web oneoffice.io/contact/
OneOffice Solutions Corporation
See OneOffice with your own setup
We will walk you through the modules that matter to your business.
Book a demo Get a quote